Q. Is 5points.net an ISP (Internet Service Provider)?
A. No - we do not provide dial-up or DSL services. However, 5points does provide a variety of Internet services through its datacenter, such as web hosting, dedicated and colocated servers, that is also be provided by some ISPs. These services allow businesses and organizations to utilize our data center's high speed internet access for their own server based operations.

Q. Does 5points.net host websites?
A. Yes. We host websites on our shared Linux servers. Our servers are maintained by our highly experienced technical staff to ensure system security and reliability of service.

Q. Can 5points.net host my FrontPage website?
A. Yes. We have FrontPage extensions installed on a Linux server for added security.

Q. Why do you prefer Linux servers?
A. Servers running the Linux operating system are more stable, more secure, more flexible and more cost efficient.

Q. Is there a setup charge for hosting my website with 5points.net?
A. No. There is no charge for setting up the services you need for your web hosting account at 5points.net. There is also no setup fee for our colocation and dedicated server services.

Q. Is there a charge for transferring an existing website to my 5points web hosting account once it is set up?
A. If you need help transferring a website that is currently hosted elsewhere to 5points.net, we can provide such services at an affordable hourly rate. For simple websites the transfer fee is usually quite modest. For more information about our website transfer services, please call us at our toll-free number 1-866-5POINTS or email us with a description of your needs and we will get back to you with an estimate.

Q. How easy is it to transfer my hosting to 5points.net?
A. Usually very easy! We will work with you and your current host to make the transition to 5points.net as seamless and painless as possible.

Q. How do I pay for web hosting at 5points.net? Do I pay in advance?
A. Web hosting services can be paid by credit card or we can invoice you. Fees are charged at the beginning of each month for the upcoming month.

Q. Is there a set term for hosting my website with 5points.net?
A. No. Website hosting and colocation services are provided month-to-month. Dedicated server services can be provided month-to-month or with one, two or three year contracts.

Q. What is a colocated server?
A. It is a server that you own and we house in our datacenter so you can take advantage of our fast, redundant Internet connection and management services, if you desire.

Q. What is a dedicated server?
A. It is a server in our datacenter that we own and you have exclusive rights to use for the duration of your contract with us. A dedicated server lets you have all the advantages of ownership with none of the hassles.

Q. How do you charge for bandwidth?
A. Bandwidth is a separate charge. We charge $3 per GB transferred per month, with a minimum of 10GB per month for colocated and dedicated server customers.

Q. What are "managed services"?
A. We can take care of either your colocated or dedicated server, making sure its secure and running properly. This saves you all of the headaches of having to manage your own server.

Q. What do my website statistics mean?
A. If you have questions about what the various reporting criteria on your website statistics page mean, check out this helpful link.