The first line of troubleshooting problems starts with you! Take a look at some common problems and how to solve them below. If you still experience your problem after trying our handy helpful tips, please either call us at 518-392-5505 or report your problem online.

Email

I am not receiving email. Does 5points.net provide you with email service? Are you logged in correctly? Please double check. Has any one else has downloaded the messages from your email account? If others have access to read the messages in your email account, they may have accidentally changed their computer settings to download your messages instead of leaving them on the server. Please send yourself a test message. I cannot send email. Please call your ISP. I keep being asked to reenter my password. Have you restarted your computer? This is usually caused by an internal network problem on your end. People cannot send me email through my website's forms. Please send yourself a test message.

Login

Unable to login to author website content. Have you typed the username and password correctly? Has the password been changed by the Site Administrator? Unable to login to FTP. Do you have FTP access? Have you typed the username and password correctly?

Website Statistics

Unable to login to view my stats. Have you typed the username and password correctly? I can view my statistics, but I have no idea what they mean. Please visit this helpful link.